Mostly, difficult people are everywhere. You’ll find them, specially in your office etc.. How would you handle a difficult person, who comes towards you with the intention of putting his stress on you. How would you deal with such a person?

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There is no better way to surprise difficult people than by giving a smile. He/se will be shocked by your friendliness. It will to some extent scare the person and make her think before approaching you again.

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- Trying talking to the individual.
- Talk to your manager.
- Consult your HR department.

True, give the person a smile. Show him/her that you are approachable and easy to deal with. Talk to the person. I think consulting to managers or head of the office/department is the last option.

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Hi there,

In the realm of NLP, we often promote the state of rapport. What this means is that you match the persons behaviour with the intention of being like them. In the instance of dealing with a difficult client or co-worker, I would promote matching their state for a very short time (say only one or two sentences) and then leading them out of their antagonistic stance by slowly changing your own state to one that is more amenable.

The corollary to this is - if a person is in a high state of anger, distress etc don't buy into it by adopting their state fully. It's really important that we maintain control of our own state when building rapport.

It's amazing how well this works to dull down potentially flammable situations.

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Sharon Burnett
Business Lifestyle Solutions
Business Coaching and Consulting

http://www.BusinessLifestyleSolutions.com.au

Everyone will get a little mad from time to time , We won't be always placate everyone of our clients . since we 're human being , and i believe that if we being good to someone, they tend to be react in the positive manner as well.

When dealing with difficult people , you must know what's their point . Start to deal with people first before dealing with the problem or issue . Be patient is the key word to success.

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I agree with everyone, however, I have worked recently with a woman who was so difficult to work with that she set the tone in the entire office. It was extremely tense all the time. She was always in a bad mood making her unapproachable. She was rude to co-workers and would just "snap" at them. Finally she was let go but in my opinion it took way to long....people like this ruin the office environment and should not be tolerated. Since she was let go, it's an amazing difference in the office. People work better together, more work is getting done and everyone smiles now.....trust me, if you have someone in your office like this...you have to let them go.

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http://www.manageflex.com

Interesting topic... Hmmm... How to deal with difficult people? Well my ways are simple, try understanding them. How? well by putting yourself in their place... Think how they think... And I have to agree to smile at them... Smiling releases that approachable image. Smile even if they don't smile back. But do smile sincerely... Hehehe!

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Christian Dinopol
learning Import/Export
http://www.import-mentor.co.uk/

Agreed.
Smiling "honestly" is really good.
But don't just stop smiling after they have gone, smile all the time, it doesn't cost anything and it makes other people smile as well which in turn make them thinking highly of you.

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I am gone.

Avoid them.

If they still continue to be trouble.

Warn them.

If they still continue to be trouble.

Scare them

If they still continue to be trouble.

Hurt Them

If they still continue to be trouble.

That guy is crazy, get the hell out

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Anuj