Hi everyone. I'm a software developer, and I'm in the beginning phases of developing help-desk software. Before I get started, I wanted to talk with people that currently use, or wish to use, help-desk software. If you currently use help-desk software, would you be able to give me insight into what particular features you look for in a help-desk system? There are obviously the basic features that all systems have, such as ticket creation and management features, but are there features that you would want that don't yet exist or a certain combination of features that you just can't find in the same software package?

Additionally, could you mention whether or not you use free or commercial help desk software and why you made the choice you did?

If you don't yet use help desk software, are there reasons you don't? Is it that you don't have a need for it or haven't been able to find what you want? What is it you are looking for in the software?

As you can see from the nature of my questions, I'm just trying to take a survey as to what the best features or most needed features of a help desk system are and I will start there (I have my own ideas, but I want to hear from actual business people as well).

Thanks,
Jeff

hi,buddy, i like free software

__________________

it should be very easy to use, and simple, too many features isn't helpful , if it is online purpose make sure its very fast to work with.

__________________
Trade Mumbai
Buy & Sell property in mumbai

Should be reliable and simple.
You always end up using the same features in a helpdesk.

__________________
Pickaweb
Internet Services since 2000
Web Hosting Domain Names UK Hosting Forum 0800 Numbers