In a near past designed a website for a client, and he accepted my quote with no hesitation. However, he kept adding on additional features that we not included in the pricing. I did a couple of the additions as a courtesy, but when they became outrageous, I told him that I would have to charge him. He got upset, and told me that as a home based business I should want to please my clients.

I told him that I do this for living and pleasing my clients was separate.

Has anyone else encountered this sort of situation? If so, how do you handle it? If you have not run into this sort of thing, how would you handle it without losing clients??

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Regards
Anuj

I would recommend that you set out very clearly at the beginning what you are providing and at what cost. You should also agree at that stage with the customer what can be flexible (i.e it doesn't cost you any money to give them extra) and what can't (and how much you will charge for 'extras'). This way your customer knows what he's getting for his money and what he's have to pay for as extra, should he change his mind later. At the end of the day, you want your customers to be happy with what you do for them (and come back again and recommend others) but it can't be at the expense of your profit and future of your business. In short; agree it up front. You should be able to build some flexibility into your charging structure. Good luck!

The problem is not everything work out according to the plan. Specially in case of websites whose size and content are difficult to predict.

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Regards
Anuj

I have experienced the same for several times:

We offer an international online directory for legal and financial experts. Firms can subscribe online. They fill in our online form, where they also have to check their annual fee, which depends on the number of professionals working at the firm. Often, when we contact them for further information, that we need to establish their listing, they are surprised that this service includes an annual fee. Still I do not understand, how they can overlook our price list or why they think we can offer this service for free!

I would very much appreciate, if you have a look at our online subscription form (at icl-directory.com/subscribe.php) and tell me, if our price list can easily be overseen!

Thank you very much in advance!

today the mind set is like this every one want modern techniques but free of cost . i come to an experience when a client of broking firm ask for reccomendations and he really gains from but when the charges are added then he got annoyed.

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