In a near past designed a website for a client, and he accepted my quote with no hesitation. However, he kept adding on additional features that we not included in the pricing. I did a couple of the additions as a courtesy, but when they became outrageous, I told him that I would have to charge him. He got upset, and told me that as a home based business I should want to please my clients.

I told him that I do this for living and pleasing my clients was separate.

Has anyone else encountered this sort of situation? If so, how do you handle it? If you have not run into this sort of thing, how would you handle it without losing clients??

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