Name of Business: Genkii Design Solutions
Name (just put a first name): Savvy will do just fine.

-What products(s) or service(s) do you provide customers?

Webdesign, Graphic Design, Marketing, General Web and Tech services, and any gap filling within their business relating to our area of work.

-In your view, how important are basic communication skills in customer service?

Essential. If you can't understand some one you have no hope of fulfilling their needs, and thus no hope of maintaining their patronage.

-Is most of your service over the phone or in person?

In person or online.

-What has been your biggest customer service challenge in the past year?

Working with small to medium business owners I often encounter what I call jack of all trades syndrome, otherwise known as, control freak. People who are used to doing everything often fancy themselves experts at what I do for a living and waste time making silly demands or wanting said bit of text moved half an inch to the right and then back again for half an hour. Or wondering why I don't want to explain the intricasies of CSS to them over the phone for three hours.

-What trends are you seeing in customer service today?

People are reverting to a preference of personal communication and contact rather than going for the cheapest price. They like buying from people who remember their names.

-In your experience, how does customer service theory match up with your experience in the 'real world.'?

Never heard of customer service theory, i've always just gone by basic common sense.

-What one piece of advice would you give someone starting out in this business?

Do something you're passionate about or don't do it at all.

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