I really hope someone can answer these questions for me please. This is for my psych class and would love to see various businesses answer these.
Name of Business:
Name (just put a first name):
-Who makes up your primary customer base (internal, external, or combination)?
-What products(s) or service(s) do you provide customers?
-How many customers do you (does your organization) serve daily?
-In your view, how important are basic communication skills in customer service?
-Is most of your service over the phone or in person?
-What has been your biggest customer service challenge in the past year?
-What trends are you seeing in customer service today?
-In your experience, how does customer service theory match up with your experience in the 'real world.'?
-What one piece of advice would you give someone starting out in this business?